The project
- Structured the human resources organisation of the Kusmi Tea logistics warehouse.
- Provided coaching and operational support to the Warehouse Manager on leadership and management practices.
- Formalised job descriptions and designed the logistics team organisational chart.
- Defined and prioritised roles and responsibilities through an operational RACI framework.
- Implemented a methodology for team management, communication and performance monitoring.
- Worked on workforce planning and material handling equipment resource allocation.
- Drafted and shared internal operating procedures.
- Proposed organisational improvements for discussion and validation with the Warehouse Manager.
- Facilitated discussions and validation sessions with team leaders to ensure effective implementation.
- Strengthened the managerial capabilities of the Warehouse Manager through a focused and highly operational coaching programme.
Our results
- Improved clarity regarding roles and responsibilities within the logistics team.
- Created and deployed a functional organisational chart and detailed job descriptions.
- Enhanced frontline management practices and increased the Warehouse Manager’s autonomy.
- Established a more efficient and better-planned work organisation.
- Reduced coordination time between team leaders and warehouse operators.
- Standardised internal procedures and improved team communication.
- Enabled the Warehouse Manager to effectively adopt operational management and performance-monitoring tools.
